To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You'll receive a confirmation email with the shipping guidelines once the return request is approved

Are there any charges?

  • Returns to a Shush store are free
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping if using your own courier or postal service 

How soon will I get my refund?

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Once approved, your refund will be processed automatically to the original method of payment, within 10 working days.