shipping icon

pickup icon

Returns via Mail or Courier

We will accept the return of items if they do not suit your requirements, and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website. This is subject to our fair use terms and does not affect your statutory rights.

Fair Use

If we notice an unusual pattern of returns activity or excessive returns outside of our usual returns rate:

For Example

  • We suspect someone is actually wearing their purchases and then returning them.
  • Ordering and returning multiple sizes of the same item (size sampling).
  • Items being returned which don't match what was ordered.
  • We suspect that you have repeatedly purchased excessive items to take advantage of free delivery or any other incentive or discount for which your order would not have qualified for, with the intention of returning items.

Then we might have to consider refusing future service to you.

If this happens to you and you think we've made a mistake, please get in touch with Customer Services and we'll be happy to discuss it with you.

If in the unfortunate event that we decide to take this action, then please note that we have considered carefully the impact of this action and advise you that these decisions are made on the basis of actions which have contravened our fair use policy on returns.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.

Returns via Mail or Courier

To start a return, use our online Returns Portal. Click Here

Once you have requested a return, we will review your request and approve it within the terms of our policy.

Please include the following information.

  • Name and Address
  • Order Number
  • Items for Return (Including Size & Style if necessary)
  • Reason for Return

You are required to send items back to us at your own cost via any courier or Royal Mail if items do not suit your requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.

Items sent back to us without first requesting a return will not be accepted.

Returns Address
Shush Fashion / Branded Clothing
Unit 28A Bellevale Shopping Centre
Liverpool
L25 2RF

 

Keep your receipt!
You must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit.

Any non-delivery cases will not be valid without this receipt which includes with us, Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcels lost in transit with the courier.

CollectPlus Returns Logo

Simple, Insured & Fast with Collect+ Drop Off

If you'd like a pre-paid returns label, you may consider using our Collect+ Returns option, where you can simply drop off your return at one of thousands of locations across the UK. Most are open early 'til late 7 days a week.

Once you have requested a return, we will review your request and approve it within the terms of our policy. The approval email will contain instructions on how to request a pre-paid returns label.

Select Collect+ and we'll provide you with a convenient returns label, where you can simply drop and go, what's more, you can track the progress of your return all the way back to Shush! This service is highly rated from customer reviews on Trustpilot.

Collect+ Returns are charged at £4.40 + VAT  which will be deducted from your refund.

To start a return, use our online Returns Portal. Click Here

To find your nearest Collect+ store, Click Here